For Deaf callers
The ClickBSL app
- Big, clear buttons and plain English, with BSL video explainers
- A camera check that frames your signing before you join
- Your place in line, then a flash and a buzz when it's your turn
Two sides of every call, designed as one
In Mark 2 the caller and the interpreter share one story. Every tap on one side shows up on the other, in the same words and the same colours.
For interpreters and admins
The ClickBSL console
- One queue for interpreting and tech calls, longest wait first
- The caller's signing front and centre, with the phone line, chat and notes beside it
- Live rooms, recent calls and invites on the same page
THE CALLER'S SIDE
Ready to call in three taps
Hannah wants to book a GP appointment. Here's everything she does before an interpreter joins.
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1Start from home
One big button to call someone. Minutes left and whether interpreters are free are always in view.
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2Say who, and why
Pick a saved contact or type a number. Saying what it's about helps the interpreter prepare.
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3Check the camera
A frame shows the signing space. Light, framing and connection tick off before she joins.
BOTH SIDES, SAME MOMENT
Where the two sides meet
Follow Hannah's call from the queue to hanging up. On the left is her phone, on the right is Jason's console, at the same moment.
Hannah, on the app
Jason, on the console
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1
Hannah joins the queue
She sees exactly where she is in line and can tell her interpreter what the call is about. On the console, her card shows the same place in line, her reason for calling and her minutes, with a ring that fills as she waits.
HANNAH SEES
JASON SEES
Jason is on another call, so every card shows its place in line instead of an Accept button. The same “2nd in line” Hannah sees.
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2
Jason accepts, and her phone lights up
When Jason is free, the console puts the next caller front and centre with one big Accept button. The moment he taps it, Hannah's screen flashes and her phone vibrates, so she never misses her turn.
HANNAH SEES
JASON SEES
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3
Face to face, with the surgery on the line
Hannah sees Jason full screen, with a live marker showing when the surgery is talking. Jason sees her signing big and clear, with the phone call, chat, keypad and notes beside it. Nothing sits on top of anyone's hands.
HANNAH SEES
JASON SEES
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4
Nothing gets lost at the end
The date and reference Jason wrote down stay on Hannah's phone, ready for her calendar. She can rate the call and see her minutes. Jason gets a quick wrap-up, and the next caller is already waiting.
HANNAH SEES
JASON SEES
WHY IT WORKS
Built for BSL, not adapted to it
Signing is visual, so every decision starts with what people need to see, and what must never get in the way.
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Signing space first
Camera checks and frame guides keep face and hands in view, on both sides of the call.
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Nothing over the hands
Self-views and controls sit at the edges, away from where signing happens.
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Alerts you can see and feel
A screen flash and a vibration when it's your turn, never a sound you can't hear.
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Written down, not just signed
Names, dates and reference numbers are typed up by the interpreter and saved for the caller.
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Speak for yourself
Callers who like to use their own voice can talk to the hearing person directly.
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BSL help built in
Short BSL videos explain the app, so nobody has to rely on written English to get started.
TRY IT YOURSELF
Both prototypes are clickable
Take a call from either side. Accept it, end it, send a message, take a break.